CUSTOMER SURVEY
We value our customer’s opinion, granted we will do what ever it takes to keep our customers satisfied. As a result we conduct surveys to find out how satisfied of dissatisfied you our customers are with our service, so as to better serve you. Please fill out the questions below at your convenience.
Section A
PLEASE SELECT A SERVICE CENTRE

 
Name: Address:
E-mail: Telephone:
Vehicle Type:    

PACKAGE PURCHASE

PLATINUM GOLD SERVICE PAK 2 SERVICE LITE 1 N/A

Section B
SERVICE (S) PERFORMED

 General Servicing   Brake Job   Roadside Assistance   Wrecker Service   Collision Estimate
  
Accident Scene Assistance   Injector Cleaning   Suspension   Transmission Flush   Tune-Up

Other (Please State): 

Section C.
YOUR EXPERIENCE

1) Was there a friendly approachable person to ask for assistance? YES NO N/A  
2) Were you immediately acknowledge, and given an enthusiastic greeting? YES NO N/A  
3) Did the representative address all your queries? YES NO N/A  
4) Were you thanked for coming in? YES NO N/A  
5) Was the job performed to your satisfaction? YES NO N/A  
6) Did the representative end by saying, "have a good day/enjoy the rest of your day? YES NO N/A  
7) How would you rate the overall performance of the service centre? EXCELLENT GOOD POOR N/A
8) Would you recommend the service centre to others? YES NO N/A  

OUR APPEARANCE

1) Was the exterior and interior of the building well maintained? YES NO N/A
2) Was the environment customer friendly? YES NO N/A
3) Was the restroom clean? YES NO N/A
4) Did employees seem enthusiastic about their work? YES NO N/A

Section D
ADDITIONAL COMMENTS AND SUGGESTIONS:
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